Intuit QuickBooks Desktop account sign-in window opens up in a new tab when the user tries to login into his desktop services account. The user is unable or can’t login to QuickBooks desktop account when trying to use merchant services or any online services. QuickBooks desktop login issues can be due to various reasons in QuickBooks Pro, Premier, & Enterprise.
Are you on this page & cannot log in to your QuickBooks desktop account? This is a very common situation that user faces when signing in to a QuickBooks desktop account.
Is the user experiencing a can’t login to QuickBooks desktop issue or see sorry login failed to your account message? Follow the methods for a timely solution in this support article.
Causes of Can’t Login to QuickBooks Desktop
Table of Contents
- 1 Causes of Can’t Login to QuickBooks Desktop
- 2 How to Fix Can’t Login to QuickBooks Desktop Problem
- 3 Methods to Fix QuickBooks Desktop Login Problem
- Old files stored via a browser like a cache & cookies blocking application connection or revoking information exchange
- Account information entered is incorrect for the desktop account
- Browser compatibility
- QuickBooks desktop is not updated
- QuickBooks company file data has lost integrity
There might be other causes of this problem, finding the root cause of can’t login to QuickBooks desktop problem is important first. By knowing the exact cause can’t login to QuickBooks desktop error can be resolved timely.
How to Fix Can’t Login to QuickBooks Desktop Problem
The right fix that will resolve can’t login to QuickBooks desktop issue can be considered by analyzing the QuickBooks desktop version & other important factors that can cause this error. In this help guide our support team of QuickBooks desktop experts has provided troubleshooting methods or instructions to get rid of QuickBooks desktop can’t log in errors.
Methods to Fix QuickBooks Desktop Login Problem
Below-mentioned instructions are used to fix can’t login to QuickBooks desktop problem. Use each method patiently and check if the issue is still there.
Method 1 – Clear Browser Cache & Old Files
When you browse websites on the internet files get stored in your computer in the form of caches & cookies. These files create problems when they get old or block access to other websites. If you see blank pages, missing information, trouble loading pages, or QuickBooks network error, etc when you sign in to your QuickBooks desktop account. Try these steps in order to repair this problem.
- Open your default browser
- Go to browser settings
- Navigate to History
- Find the option to clear, history, caches, and cookies in the browser
- If you don’t find the options look for reset browser settings
Below are the steps for common browsers used by QuickBooks desktop users.
Google Chrome
- Navigate to the right top
- Click on the three-dot icon
- Click on history
- Choose clear browsing data
Mozilla Firefox
- Open Firefox, choose firefox next to the apple icon
- Click on preferences > history
- Click the clear cache & cookies option
Safari
- Open Safari browser
- On the top menu
- Tap on the History option
- Click on the last option Clear History
Also, Check how to fix QuickBooks Internet Explorer Turned off Error
Method 2 – Reset your QuickBooks desktop password
- When you see the QuickBooks desktop account login page, below the login button click on I forgot my user ID or Password
- You will be asked for your recovery phone number or email address in the next window, enter the information
- Click on the continue button after entering the information
- Choose the option to reset the account by receiving the code in your email
- You will receive a password reset link in the email associated with the QuickBooks desktop account
Methods 3 – Verify & Rebuild the QuickBooks company file
- Open your company file in the QuickBooks desktop
- Navigate to the Top menu
- Click on the file option
- Choose Utilities
- Click on Verify data
- Let the utility finish the scan
If you see Your QuickBooks file has lost data integrity, Rebuild your QuickBooks company file
To rebuild your company file data
- Navigate to the Top menu
- Click on the file option
- Choose Utilities
- Click on Rebuild Data
- You will receive a notification to save a backup before rebuilding QuickBooks data
- Tap the ok option
- Ensure data backup for any loss or mishappening in future
- Let the rebuild data utility is finished
After performing these steps check to see if you can log in to your QuickBooks desktop account. If you still can’t login to QuickBooks desktop account. Follow the next method in the help guide.
Method 4 – Check your Browser compatibility with QuickBooks
Check the browser compatibility you are using with QuickBooks online services. Follow these steps-
- Open your default browser
- Go to https://fixit.intuit.com
- If you see a red warning when you open this URL
- You need to update your default browser settings
- Click on the button under the red light warning to see the instructions to update your browser settings
Contact QuickBooks Desktop Experts
In case you are unable to fix can’t login to QuickBooks desktop problem. Reach out to our QuickBooks error support experts on our toll-free helpline at +1888-727-4587. Get instant resolution for QuickBooks can’t login error or any query related to QuickBooks desktop versions like QuickBooks Pro, Premier & Enterprise.