QuickBooks Script Error

Whenever a QuickBooks desktop user tries to execute a web-based command which involves running scripts to exchange data or information. A hindmost ugly head-like script error occurs in the QuickBooks desktop application preventing it to complete the request. In this support article, learn how to fix or repair QuickBooks Script Error when accessing a QuickBooks payments account, Internet Explorer 11, or any web-based feature in a Windows operating system.

QuickBooks Script Error Overview

When a user executes a feature in QuickBooks that requires the involvement of the web to proceed like QuickBooks Web Connector. These features connect with QuickBooks servers to provide an output or perform a function. They require the use of third-party applications in order to communicate. When QuickBooks is unable to perform the function Quickbooks script error appears on the screen.

If you are experiencing QuickBooks Script Error in QuickBooks Pro, Premier or Enterprise, or any other desktop version. Follow the instructions provided in this self-help guide to repair the script error.

What is the script error in QuickBooks desktop?

QuickBooks Script Error

The script error in QuickBooks is a common Internet Explorer error. It occurs when applications like QuickBooks exchange information with a webpage. The script error is displayed when the Javascript or VBScript codes of a webpage have a problem.

Although QuickBooks tries to download information from QuickBooks online servers in order to display information to the user. The script error pops up and there is an error in downloading the information.

This error can occur while running any version of QuickBooks. QuickBooks Online or QuickBooks desktop-like Pro, Premier, or Enterprise.

Multiple Appearance of QuickBooks Script Error

  • Script Error
  • Error in Script
  • Script error line #### character ## object ####

Screenshots of Script Error in QuickBooks

Script error in QuickBooks
QuickBooks script error startup

Causes of QuickBooks Internet Explorer Script Error

QuickBooks script error at startup of establishing a connection with web-based sources to download information can occur due to various reasons.

They are as follow:

  1. Script processing functions are disabled/blocked
  2. Malware/Spyware or infection in your system
  3. Any changes made to the system prior to the occurrence of script error
  4. Getting intermittent script errors with one website
  5. Script plugin or software is damaged i.e. JAVA, ADOBE FLASH, etc
  6. The download data from the web source is incompatible with the script software format
  7. Default browsers cache folder is full or corrupted
  8. Active X components damaged or missing
  9. Script debugging feature is enabled
  10. A firewall or third-party application is blocking the script function
  11. QuickBooks data file is damaged
  12. Windows user is corrupted or damaged

How to Fix QuickBooks Script Error

quickbooks script error edited

There are various causes of script error in QuickBooks. Perform different troubleshooting steps provided until you figure out the root cause and reach the resolution. The following troubleshooting steps for script error in QuickBooks are as follow:-

Solution 1: Clear the Cache data folder of Microsoft Internet Explorer or the default browser

  • Open Internet Explorer
  • Select tools
  • Click on Internet options & then the general tab
  • Click on the Delete option under browsing history
  • Checkmark all the options like cookieshistory & temporary internet files
  •  Click on apply and then ok

Solution 2: Disable add-ons on Microsoft Internet Explorer or your default browser

  • Open IE
  • Go to tools
  • Select Internet options
  • Choose programs tab
  • Click on manage add-ons
  • Select the disable add-ons function & click ok

Solution 3: Reset your default browser or Internet Explorer

  • Open Internet Explorer
  • Click on tools
  • Select Internet Options
  • Click on the Advanced tab
  • Click on Reset to default and click on apply & Ok

Solution 4: In case you want to add the web source to a trusted site add the web source to the exception list in your browser.

  • Open IExplorer
  • Select Tools 
  • Go to Internet Options.
  • Click on the Security tab.
  • Add *.intuit.com to trusted sites.

Mention performing these necessary steps to your IT department or technical support executive.

Operating System Files Check in Windows

  1. Open Command prompt
  2. Type SFC/SCANNOW to scan system files

Warning: This is a very long process and this function will take several minutes to run.

Disk error checking in Windows

  1. Go to Computer
  2. Right-click on the C:/ drive
  3. Click on the Tools tab.
  4. Under the Error-checking section, click the Check Now button.

Get in touch with software experts on the QuickBooks helpline at +1888-727-4587 to repair QuickBooks script error hassle-free.

Script Error When Accessing Payment Account Infographic

Fix QuickBooks script error in Internet explorer 11 infographic 2023

Solution 5: Disable Script Debugging in your browser

  • Go to Internet options in IE
  • Click on the Advanced tab
  • Scroll down below to two options (Disable Script debugging Internet Explorer & Disable script debugging other)
  • Check them and click on apply & ok

Solution 6: Configure the security settings of a default security application or third-party application

Any script-blocking feature enabled in the default Windows security application should be disabled. Configure the security application or get help from QuickBooks experts remotely.

Solution 7: Damaged Windows User

If your user in Windows is corrupted or damaged create a fresh new user with equal admin rights to stop getting script errors. This is only applicable if you are getting a QuickBooks script error with every web source.

Solution 8: Re-install the plugin software

Maybe your script processing application is damaged. And you need to re-install or repair the software

  • Locate the plugins installed in your control panel
  • Reinstall all the plugins like JAVA, ADOBE FLASH, and .Net framework

Solution 9: Verify Active Scripting & Uninstall Active X

Active X controls are disabled at a high-security level in Internet Explorer

  • Open IE and go to Internet options
  • Select tools and click on the Security tab
  • Click on Default Level and click on Ok

Sometimes Active X is damaged which prevents the browser to display QuickBooks data. Uninstall the file to unblock access to your QuickBooks file.

Uninstall or remove the ActiveX file in Internet Explorer

  • Go to options in IE
  • Click on Settings
  • Click on View Objects
  • Check all ActiveX files currently installed in your system
  • Locate file name starting with qboax like qboax11 or qboax11.dll
  • Ensure you close all Internet Explorer running windows and delete the located files from the system

Solution 10: Repair your QuickBooks Data File

Repair your QuickBooks company file using QuickBooks file doctor. Download and install QuickBooks file doctor from the Official QuickBooks download page.

Get in touch with a QuickBooks support expert to help you fix the QuickBooks script error

If the above-provided troubleshooting steps fail to resolve the QuickBooks script error. Get immediate remote support assistance from QuickBooks error support experts on the toll-free helpline at +1888-727-4587.

FAQ

Why do I keep getting script errors in QuickBooks?

QuickBooks faces a problem executing a command that prevents you from attempting to access web-based features. It involves other features like Java, Flash, ActiveX, etc.

How do I fix script errors when accessing QuickBooks desktop?

Repair QuickBooks script error by downloading and installing the QuickBooks tool hub and running the fix script error command in Windows 11.

QuickBooks Desktop is Unable To Send Your Emails To Outlook

QuickBooks is robust accounting software that solves the accounting purposes of small and medium-scale businesses. The software features a minimal interface and extensive feature list that can be used to increase the profitability of the business. In this self-help guide learn how to fix the QuickBooks desktop that is unable to send your emails to Outlook problem in QuickBooks Pro, Premier & QuickBooks Desktop Enterprise.

Common QuickBooks Email Error with Outlook

While working on the software, there are various instances where users need to send emails to Outlook. However, sometimes the software fails to send emails to Outlook. If you have encountered a similar setback, read the article to the end to learn about the causes and fixation method of QuickBooks desktop being unable to send your emails to Outlook error.

Causes of QuickBooks Desktop Email Error

There are various causes that are associated with email errors. Some of the prominent lists of reasons include:

  • When email settings are correct, the error will appear on the screen.
  • If the .dll file is damaged, the QuickBooks desktop email error will occur.
  • When the software is not installed correctly, an error is inevitable.
  • When important QuickBooks files are corrupted or deleted, the error will appear on the screen.
QuickBooks Desktop is Unable To Send Your Emails To Outlook
QuickBooks desktop is unable to send your emails to Outlook Error Screenshot

All these reasons lead to the error message QuickBooks is unable to send your emails to Outlook.

Also, check QuickBooks is unable to send emails due to network connection failure.

Symptoms of QuickBooks Desktop Email Error

The symptoms of QuickBooks desktop email errors include:

  • QuickBooks frequently crashes at regular intervals.
  • The overall performance of the computer system is compromised.
  • The inputs from the mouse and keyboard become slow. 
  • The email error message pops up on the screen while users open the software.

Fixation Methods of QuickBooks Desktop Email Error

Once you have witnessed the error, you must fix the issue to avoid any data loss and unwanted complications.

Some of the prominent methods to fix the QuickBooks desktop email error are listed below.

Run QuickBooks As an Administrator

You can fix the email issue by running QuickBooks with administrator access. To run QuickBooks as an administrator, follow the steps below.

  • Open Windows Start Menu and Type QuickBooks in the search bar. 
  • Open the location of the software and right-click the Quickooks.exe file, and select properties.
  • Select the Compatibility tab 
  • Then select Run This Program As Administrator and check the box  
QuickBooks Desktop is Unable To Send Your Emails To Outlook
  • Select Apply and OK.

Reopen the software and send a test mail. If you still see the error message, move to the next method.

Reinstall QuickBooks Again

Sometimes improper installation of QuickBooks leads to desktop email errors. To reinstall QuickBooks from scratch, follow the points listed below.

  • Firstly, uninstall the software and remove all the components completely.
  • Extract the installer and follow all the terms and conditions to install QuickBooks software.

Once you have reinstalled the software, send an email to check for the error. If the error persists, follow the next method, 

Check Internet Explorer Email Preferences

To check internet explorer email preferences, follow the points below.

  • Close QuickBooks and open Internet Explorer.
  • Select Tools from the Settings menu and click on Internet Options.
QuickBooks Desktop is Unable To Send Your Emails To Outlook
  • Select the Programs Tab and click on Set Programs.
  • Under Set Your Default Programs, Select the email service that you want to use.
  • Select Apply and then OK.

Open QuickBooks software again and check for the error. If the error message appears on the screen, follow the next method.

Also, Read how to fix QuickBooks Script Error

Edit Email Preferences in QuickBooks

You can edit email preferences in QuickBooks and resolve the error. To edit the preferences, follow the steps below.

  • Open QuickBooks and navigate to Edit Menu.
  • Click on Preferences and select send forms from the menu.
  • Next, click on my preferences tab and select QuickBooks email or webmail.
  • Repeat the same steps and navigate to the My Preferences Tab.
  • Select Outlook and click OK.
  • Close QuickBooks and all other programs.
image 2
  • Restart your operating system to make the necessary changes.

Contact QuickBooks Error Support

Open the software and check for the error. If you still see the error, it is speculated that the cause behind the error must be a technical glitch. Reach out to our QuickBooks desktop experts on the QuickBooks error support toll-free helpline number +1888-727-4587. Our Error support team offers 24/7 assistance to QuickBooks desktop users. 

Frequently Asked Questions

Why Does QuickBooks Outlook Not Respond?

QuickBooks’ older versions do not respond to Outlook because of improper installation, preferences, and corrupted .dll files.

Does Slow Internet Connection Reason for QuickBooks Desktop Email Error?

Yes, a slow internet connection also leads to QuickBooks desktop email errors.

QuickBooks Accountant Copy

QuickBooks Accountant Copy

What is Accountant Copy and How to Use It in QuickBooks Desktop?

If you manage your reckonings in QuickBooks Desktop by yourself. You are required to send the company file to your accountant for review. You will clearly use the QuickBooks Accountant Copy feature in QuickBooks Desktop.

QuickBooks Accountant Copy

It is a wondrous feature in QuickBooks desktop that allows you to create and send a copy of the company file to your Accountant without you having to stop your work while they check the files.

How Does the QuickBooks Accountant Copy Work?

You might frequently need to send QuickBooks company files to your accountant, and it is impractical to wait for them to send the files back. Instead, QuickBooks Accountant Copy can allow your accountant to make any changes while you continue working on the file, and then you can just merge the changes by importing the Accountant Copy.

How to Create Accountant Copy in QuickBooks Desktop?

QuickBooks offers two ways to create and send an Accountant’s Copy. You can either put it on a flash drive or upload it on a cloud drive. You can also use QuickBook’s built-in File Transfer Service.

To create a QuickBooks Accountant Copy,

  1. Open QuickBooks, click on File, and select Send Company File.
  2. Go to Accountant Copy, then Client Activities, and click on Save File.
  3. Then click Next and choose Accountant’s Copy.
  4. Click Next, choose the dividing date, then hit Next.

You will now get QuickBooks Desktop Accountant Copy in a .qbx file format. You can give it to your Accountant on a USB flash drive or send it over email or a cloud service like OneDrive, Dropbox, Google Drive, etc.

How to Send Accountant’s Copy via QuickBooks File Transfer Service?

  1. In the File menu, go to Send Company File.
  2. Select Accountant Copy and go for the option Client Activities.
  3. Click Send to Accountant and hit Next.
  4. Choose the dividing date and click ‘Next.
  5. Type your Accountant’s and your email address.
  6. Enter a password for the file and share it with your accountant.
  7. Click Send.

Once the file is sent, the Accountant’s Copy is available to download for two weeks before it gets deleted from the servers.

How to Import a QuickBooks Accountant Copy Change File?

Once your accountant has reviewed the Accountant’s Copy file and made changes to it, they can send it back to you in a change file format (.qby).

If they send it through the Web, you will get an email notifying you of the same and asking you to download the file within 30 days.

To import these changes directly into your QuickBooks file, you need to open the company file that you used to create the Accountant’s Copy.

Then follow these steps:

  1. Click File and choose Accountant Copy.
  2. Go to Client Activities and click on Import Accountant’s Changes from Web.

QuickBooks will download the file and open the change listing.

QuickBooks accountant copy file

If you already have the change file, you can select the Import Accountant’s Changes from File option in Client Activities to open it directly. Or, you can just double-click the .qby file to open it (make sure your original company file is open).

How to Incorporate Your QuickBooks Accountant Copy Changes?

After you have successfully opened the change file,

  1. Go through the changes made by your accountant and ensure that none of the changes made by your accountant conflict with your work. In case it does, you’ll get a message below the change with additional instructions.
  2. If you want to keep a record of the changes, you can save it as a PDF file or print it.
  3. Once you have reviewed the files and are satisfied with the changes, click on Incorporate Accountant’s Changes and hit OK. (If you don’t want to import the changes, just close the file.)
  4. A window will open up instructing you to Save a Backup Copy of your company file. Pick a folder for the backup and click OK. Close the window when the process is completed.

Note: During this process, the title bar will display a warning saying Accountant’s Changes Pending. Once you have incorporated the changes, this warning will go away.

Reach out to QuickBooks Desktop Experts & Get Help With Accountant Copy in QuickBooks Desktop

Using a QuickBooks Accountant’s Copy can save a lot of time and make it easy for you to collaborate with your accountant. In case you are unable to follow any of these instructions, ask your accountant for help or reach out to QuickBooks Desktop support experts at +1888-727-4587.

Com Error in QuickBooks Desktop (Updated)

What is QuickBooks COM Error in QuickBooks Desktop?

You may find the Crash: Com Error when working on QuickBooks. This error usually comes up when you try to open or email invoices, reports, or any other transactions. It will not allow you to proceed unless you click on OK on the pop-up box that reports the error. There are no descriptions for the error and the pop-up box will not allow you to click anywhere else on QuickBooks. As a result, you may find yourself pretty limited with your use of QuickBooks when you end up with this error on the screen.

What Causes COM Error in QuickBooks Pro, Premier & Enterprise?

The error usually shows up if you have missing MS Office components or missing Windows components. In most cases, it has been noticed that the error may occur if you are using an old version of Microsoft Outlook. Steps for solving the problem must be followed in the same sequence. Whether you get the error while trying to email a report or when you try to open an invoice, the solution will remain the same.

Users facing this error reported that it occurred after updating Outlook to the Monthly Channel Version 1805 (Build 9330.2087). The issue was fixed in the Monthly Channel Version 1805 (Build 9330.2118) or higher.

Check if the same error occurs when you try to perform other tasks on QuickBooks like viewing a different report or emailing another invoice. This will help you identify if the problem relates to QuickBooks in a whole or a particular file only. If everything else works fine, then only one file is corrupted and your troubleshooting may require checking for problems with that single file only.

How to repair QuickBooks Com Error in QuickBooks Desktop 2019 (Pro-Premier-Enterprise) Version

QuickBooks com error

  1. Update Outlook

Since the error occurs because of an old Outlook version, the first and most important step in resolving the problem is updating Outlook. Microsoft reports that the update should solve the problem, but it advises that you may have to restart Microsoft Outlook up to 3 times before it incorporates all service changes to function without errors during 3rd party application interactions.

Follow these steps to update Outlook:

  • Open Outlook
  • Click on File and go to Office Account
  • Click on Update Options and choose Update Now

Restart Outlook and reopen QuickBooks. Check if the error persists.

  1. Make sure Outlook is set up as the default email app

The next step is to make sure that Outlook is set up as the default email application so that the email you are trying to send goes through Outlook. Follow these steps to make Outlook the default mail app:

  • Go to Control Panel on your computer
  • Click on Default Programs and choose Set Default Programs
  • Choose MS Outlook from the list of programs and click on ‘Set this program as default’
  • Click on OK to apply your settings

Restart QuickBooks and try opening a report and sending it through Outlook. If you still get the error, then proceed to the next step.

  1. Add an email account to Microsoft Outlook

If you do not already have an email account set up on Microsoft Outlook, then add an email account and then try to send the email once again. Follow these steps to add an account:

  • Open Microsoft Outlook and click on ‘File’ on the top left of the screen.
  • Click ‘Add Account’ to start setting up an account on Outlook
  • Enter the email address that you would like to use on Outlook and click on ‘Connect’
  • Outlook will automatically identify the server settings and fill it in for you. Wait for the configuration to complete. Then click on ‘Connect’.
  • Enter the password linked to your email address and click on OK.
  • The setup will be complete. Click on OK.

Open QuickBooks Desktop and click on ‘Edit’. Head to ‘preferences’ and choose ‘Send Forms’. Click on ‘My Preferences’ tab. Make sure Outlook is selected as your preference.

  1. Toggle mail settings

Toggle the mail settings on your computer to refresh the system and help reinstate the connection between Outlook and QuickBooks desktop. To do this follow these steps:

  • Make sure both QuickBooks and Outlook are closed
  • Open Control Panel
  • Click on Mail and choose Microsoft Outlook
  • This will automatically open a small window with the Mail Set up details
  • If the option ‘Always uses this profile is selected, then switch to the option that says ‘Prompt for a profile to be used. Click on Apply to save your selection.
  • Now toggle back to ‘Always use this profile and click Apply.
  • Click on OK to close the window

Open QuickBooks and check if the error reappears. If you are able to proceed without errors, then the problem is solved but if the error comes up then try the next step.

  1. Create a new Outlook Email Profile

To rule out the possibility of a corrupt email profile causing the problem, you must create a new Outlook Email Profile and check if the problem is solved. To create a new profile you must follow these steps:

  • Go to Control Panel on your computer
  • Click on ‘mail’
  • When you get the small Mail Setup Window on your screen, click on Add
  • Choose a name for the new profile and click OK
  • Follow the prompts to add an email address to the new profile
  • Makes sure ‘Always use this profile is checked
  • Choose the new profile from the drop-down menu next to ‘Always use this profile
  • Click on Apply and then click on OK to close the window

Doing this will not delete your existing profiles. Open QuickBooks and check if you have been able to resolve the error. If so then your existing profile may have been corrupted.

  1. Run QuickBooks in compatibility mode

When you use compatibility mode, the application runs on basic resources only and does not have any intervention from other third-party applications. This is done to isolate the problem and figure out if the problem is with QuickBooks, the operating system, or a third-party software program. If QuickBooks runs without errors in compatibility mode then you may have a problem with the other software programs intervening with QuickBooks. It is ideal to have a professional look into the problem if QuickBooks runs in compatibility mode but does not run in normal mode.

To run QuickBooks in compatibility mode, follow these steps:

  • Close QuickBooks
  • Right-click on the QuickBooks icon on your desktop
  • Click on Properties
  • Go to the Compatibility tab and check the box next to ‘Run this program in compatibility mode for’
  • From the drop-down menu below, select the appropriate operating system (like Windows 7)
  • Check the box that says ‘Run this program as an administrator
  • Click on Apply and then click on OK to close the box.

How do I Contact QuickBooks technical support to fix QuickBooks Com Error?

If this still does not solve your problem then you must contact QuickBooks for further support on this problem. Dial QuickBooks 24/7 helpline number +1888-727-4587. There is a possibility that you may be directed to Microsoft since the error arises out of a problem related to Microsoft Outlook. Further troubleshooting may require technical expertise and if you are not confident troubleshooting the operating system then you must consider getting professional support for solving the problem. Troubleshooting may involve repairing Microsoft Office, running Windows updates, and creating a new admin user account for Windows.

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