QuickBooks Cannot Create PDF File

How to Fix QuickBooks Cannot Create PDF File Issue?

Have you encountered the error in QuickBooks where the software could not save your form as a PDF file? Learn about QuickBooks cannot create pdf error in detail and how you can fix it!

What is the Error: QuickBooks could not save your form as a PDF file

While printing a report, invoicing, or creating an email, users may face this error where their QuickBooks flash the error of being unable to create the PDF file. For others, the error may come up when their Microsoft XPS Document Writer driver is outdated, causing the port PORTPROMPT to be incompatible with the latest version of QuickBooks software in use. 

QuickBooks Cannot Create PDF File

What factors cause to QuickBooks cannot Create PDF file Errors?

The main causes of this error may be:

  • When QuickBooks is unable to access the TEMP folder
  • The Windows 10 XPS Document Writer device that is updated is creating problems in the system
  • There is some fault in the XPS Document Writer

Solutions for QuickBooks Cannot Create PDF error?

Some fixes can help in solving this error. Follow the step-by-step instructions to solve this problem:

Method 1: Run the QuickBooks PDF and Print Repair Tool from the QuickBooks Tool Hub

Most times, running the QuickBooks PDF and print repair tool can help fix the PDF and printing errors you encounter on QuickBooks. You must have the QuickBooks tool hub on your system to be able to run the utility. You can download it from the official website of Intuit.

  • Open the QuickBooks tool hub on your system
  • Next, click on the Program Problems tab on the left side of the window
  • Locate and click on QuickBooks PDF & Print Repair Tool to run the utility
  • Wait and allow the tool to complete the scan and fixture. You must not close it manually 
  • Once the scanning process is complete, and the tool closes automatically, save the file as a PDF again to check if QuickBooks cannot create pdf file error is fixed

Method 2: Change the TEMP Folder Permissions

The information on configuring the QuickBooks PDF tool is contained in the TEMP folder. If this TEMP folder becomes inaccessible to QuickBooks, the PDF tool will not function. The user will require resetting the permissions of the folder so it can work again.

  • Close QuickBooks and open the Run window by pressing together the Windows key + R
  • In the Run window, enter %TEMP% and click OK
  • Within the TEMP folder, right-click in an empty space and then click on Properties
  • In the Security tab, check to ensure that every group and user name have Full Control else, set the permissions to Full Control, and then click on Save to make the changes
  • Click OK and exit this window
  • Go back to QuickBooks and try and save a PDF again to see if the issue has been fixed.

Method 3: Restore the Previous Drivers for the Microsoft XPS Document Writer – this solution is only for users who have recently updated to Windows 10

All systems that upgrade to Windows 10 add a new Microsoft XPS document writer device to its configuration and attach it to the default port “PORTPOMPT”. This action causes a conflict resulting in an error when the user tries to save QuickBooks Invoice as PDF.

The new Microsoft XPS document writer device should be deleted, and the drivers should be restored to the older version following the given steps.

  • Click on the Windows Key to open the Start menu and enter – Print Management in the search bar
  • Tap on entering and select the Print Management program that comes up on the top result
  • Click on Print Server on the left side of the Print Management window
  • Click on the name of your computer and select the last option which is – Printers
  • Click on Microsoft XPS Document Writer on the right side and click on the X mark on the toolbar
  • Next, right-click anywhere in the empty space and click on Add Printer
  • Now, Click Next on the Network Printer Installation Wizard and select Create a New Port – this option let you add a new printer to the system
  • From the Available Port Types drop-down menu, you must select Local Port and then enter XPS under the Port Name
  • Next, click on OK, and on the Install, the Printer Driver Window, select the Have Disk button
  • Insert the Windows Installation Disk and browse, locate and select the driver’s .inf file.
  • Under the name of the printer, type Microsoft XPS Document Writer and then click on Next to complete 
  • Reboot your system and the changes will be effective 
  • Open QuickBooks and then create a PDF to check if the error is rectified

Method 4: Remove the Logo from the Invoice Template

At times, the .jpg format of the company logo on a given invoice may interfere with the PDF tool. The solution is either to delete the logo from the invoice or to replace it with a .bmp file.

  • In QuickBooks, click on the Gear icon present on the toolbar
  • Next, click on Custom Form Styles under the Company menu
  • Locate the template in which you need to make the changes
  • In the Action column and click on Edit
  • Next, go to the Design tab and click on Make Logo Edits
  • Select Hide logo and then click on Done

Method 5: Alternate Way to Save the PDFs

You can try an alternate way to save the forms or invoice. Follow the instructions given below:

  • In QuickBooks, open the invoice that you need to save as a PDF
  • Next, click on the File menu and click on Print Invoice instead of Save as PDF
  • Select the Printer name as Microsoft Print to PDF
  • Check if the problem is with the XPS Document Writer
  • If the problem is with the Microsoft XPS Document Writer, you need to get in touch with experts externally. 

Follow the instructions here to check if you can save the file using the XPS Document Writer:

  • Close QuickBooks and open Notepad
  • Randomly type any text and click on File
  • Click on Print and select the XPS Document Writer
  • Next, click on Print and enter a name for the file
  • Save the file on the desktop and launch it from the desktop to verify if the file is correct
  • If the file opens, then the Microsoft XPS Document Writer is fine, but if it doesn’t, then there is a problem with it.

Contact QuickBooks Error Support

If you are still unable to fix QuickBooks cannot create pdf file error, our experts can help you solve the problem. Get in touch with us on our QuickBooks error support at +1888-727-4587 to learn more about our services.

Cannot create, print or email .pdf file in QuickBooks | QuickBooks .pdf file errors solutions

Cannot create, print, or email .pdf file in QuickBooks

QuickBooks Printing Issues

You are trying to save, print, create or email your reports in .pdf format and you are unable to do it. QuickBooks is a vast software which can have errors as it is a computer application. In QuickBooks, you can face several issues related to .pdf files some of them are mentioned below with their respective solutions.

  • Connection issues with the existing printer
  • Cannot print the .pdf file
  • Missing .pdf components
  • .pdf file convertor is offline
  • The print driver host application has stopped working
  • Activation Error -20, -30, or -41
  • Error 1722 or 1801

Solution for Cannot create, print or email .pdf file in QuickBooks

  • The very first solution for these issues is by running QuickBooks Print and PDF Repair Tool on the .pdf file which is giving you the error.
  • If you are a windows server user please verify that XPS services are enabled on your server i.e. Windows server 2008 or 2012. To enable the XPS services either you have to contact your IT professional or you have to get in touch with QuickBooks customer service phone number.
  • Make sure your XPS document writer is working with other applications other than QuickBooks, open any webpage from the internet, and try to print it using the Microsoft XPS document writer option. If the problem persists then you need to re-install your XPS document drivers.
  • Re-insatlling XPS Document writer > Go to Settings > Control Panel > Devices and Printers > Right Click on  Microsoft XPS Document Writer > Click on > Remove device > Now go to > Add a local printer or network print with manual settings > Choose > PORTPROMPT > in the next option from the manufacture list choose Microsoft > Microsoft XPS document writer v4 > click next and choose replace current driver > chose v4 as printer name > Click on finish.
  • Install or repair MSXML, MSXML is a Microsoft Windows component. For installation or repairing the MSXML file is part of the system requirements for the XPS Doc Writer call QuickBooks technical support phone number for help.

Contact QuickBooks Error Experts to resolve Cannot create, print, or email .pdf file in QuickBooks issue

You may fail while attempting the repair for these errors but you have QuickBooks customer service to help you out. Feel free to contact QuickBooks support at +1888-727-4587.

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